Refund Policy
Change of mind
We do not offer refunds or exchanges for change-of-mind purchases. Please carefully check your order before completing your purchase.
Incorrect or damaged orders
If you receive the wrong product, your order arrives damaged, or there is an issue with the product, please contact us as soon as possible. We may request photographs or other information to help us assess the issue.
Where appropriate, we will provide a replacement, refund or other remedy in accordance with Australian Consumer Law.
Faulty or defective products
If a product is faulty, defective, unsafe or does not match its description, please contact us. Your rights under the Australian Consumer Law are not affected by this policy.
Refunds
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact us
For refund or product enquiries, please contact us at destinyschai@hotmail.com and include your order number and details of the issue.